Monitoring and tracking orders has become second nature to Bespoke

15 July 2020

Over the years our dispatch team have built close relationships with our freight providers making sure all orders move smoothly through the system.

We use one of the largest privately-owned logistic companies in the UK for our Road and Air Freight. Having both freights with the same company ensures that we can stay on track with our orders a lot easier and more efficiently keeping our global dealers constantly updated.  

Knowing the portals like the back of their hands, monitoring and tracking orders have become second nature, even in the challenging times. We have sufficiently met our delivery dates by liaising with the freight companies both in the UK and overseas.

All shipped orders are sent on a very Low Stack basis and not crammed onto the trucks. With all carriages and rails safely and securely placed on the transport, ensures that they get to their final destination in the same condition they leave Bespoke.

Near or Far

No place is too far for Bespoke to ship to. We find the best delivery options available via sea or air and try to keep costs down. Our overseas services are unbeatable, for all distribution needs for Europe and the rest of the world.  

Our Stairlifts are now installed worldwide thanks to our dispatching options, opening doors for Bespoke to install stairlifts in Singapore, Uruguay, Mexico, Columbia, Chile and Australia. Since January 2019 we have exported 1113 orders around Europa.

We have become experts in logistics. Rest assured that when working with Bespoke, getting your order to you safely is our priority.

 

Ellee Fortune

Production

 

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Continued Global Support During Unprecedented Times

8 July 2020

During the recent months, disruption within businesses has had a domino effect globally on sales, manufacturing and production. At Bespoke, we’ve continued on the best we can.

Bespoke has been classed as key workers during the lock-down, providing our ongoing support to our dealers and customers. Support for our customers has been ticking over and we’ve made sure that their stairlifts are working correctly and are able to move around their home safely.

All breakdowns, services and installations have been carried out with the utmost respect to them and following the government’s guidelines and social distancing rules.

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Just a few of the 42 installations completed in the past few months

We have been able to give continued support to the majority of our global dealers who have managed to remain operational, offering advice and training when required.

During these unprecedented times, Bespoke have achieved: We have completed 42 new installations nationwide since lock-down began with more still scheduled, keeping users safe inside their homes.  

We have attended over 100 call outs for service and maintenance, for both current customers, and non-customers, where their supplier was unable to attend due to the lock-down.

At the time of writing, we have started to see a gradual increase in our dealers starting to operate which is great news. We wish all our current and future dealers all the best in the next coming months.

 

Joshua Auty

Technical Manager

 

A Message from the Director

25 June 2020

As a company that exports 80% of its products, our dealer network gave us great feedback early on keeping us updated on the effects Coronavirus was having in their Countries. This enabled us to react early and plan for the coming problems.

We decided we didn’t want to let our dealers' orders sit in our factory for an unknown amount of time and let them and their customers down.

We planned a production schedule based on the orders we already had, not knowing if these could be shipped and installed.

Staff were informed of our plans and kept up to date at all times. Orders carried on being delivered to some of the worst hit countries and we didn’t stop production for a single day enabling our dealers to generate cash flow at this critical time. We are now back to 75% capacity and plan to be at 100% next month.

Bespoke were considered as key workers and ongoing support to all our customers continued. All breakdowns, services and installations being carried out follow the government’s guidelines and social distancing rules.

Important lessons have been learned as we move into a very different world, but we will be here to support our customers and staff as we build for the future.

 

We wish all our dealers and customers all the best for a healthy and productive next few months and we hope we can assist you going forwards.

 

David Burns

Director

 

The impact of the Coronavirus pandemic on global manufacturing and supply chains has seen many businesses come to an abrupt halt.

Fortunately Bespoke Stairlifts were in a position to see the Covid crisis early and prepare accordingly.

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Bespoke Stairlifts Limited

Unit 9 Fieldhouse Industrial Estate,

Old Fieldhouse Lane,

Huddersfield, England HD2 1FA

Tel - +44 (0)1484 516 777

Fax - +44 (0)1484 539 689

sales@bespokestairlifts.co.uk

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