On the 31st December 2020, the United Kingdom will be leaving the European Union and the transitional period is expected to end. Although negotiations are still ongoing between the UK and the EU, it is unclear what the standing will be on the 1st January 2021.

During these uncertain times, Bespoke Stairlifts, along with many UK businesses, are planning for the worst-case scenario where a trade deal isn't reached by the UK and EU. If this is the case, the UK will revert to World Trade Organisation rules (WTO).

 

The UK will be considered a "third country" for import duty purposes which would result in our stairlifts attracting duty at 0%.  

 

All our European partners will need to provide us with an Economic Operators Registration Number (EORI) so we can continue exporting our products and rails to you.

Further Information for EORI

We have provided the following European Commission links for you to find out more about EORI and hopefully answer any questions that you may have and how to apply for a EORI number for your company.

SEND YOUR EORI NUMBER DIRECTLY TO BESPOKE

European Commission Information About EORI

If your business does not yet have an EORI number required for customs clearance, you can request it through your national tax authority and should only take a few days to process.

European CommissionNational Customs Direct Website Links

Bespoke & Brexit

18 November 2020

FURTHER INFORMATION

FURTHER INFORMATION

Once you have received your EORI number, or if you have one already, please email it to

For your records, Bespoke Stairlifts’ EORI number is GB159251890000

Bespoke look forward to continuing our partnership and trading with you in the future.


We will continue to give our dealers continued support, no matter what the outcome and assist when and where required.

 

I wish you all the best,

 

David Burns

Director

 

A message from the Director

alternatively fill in the form below.

accounts@bespokestairlifts.co.uk

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FURTHER INFORMATION FOR EORI

Bespoke News

Bespoke News

Placing the target cards along the staircase allows the app to work out the measurements for CAD

Making staircase surveys quick, easy and efficient with CAD results onsite within 10 minutes.

Bespoke are pleased to announce the new Bespoke Surveying Mobile application available to our dealers.

Saving you time and money onsite, with technical drawings created after all the measurements have been collated from the photographs taken on you Apple / Windows device.

Once all the required photographs have been taken, the application works out all the calculations for the staircase and produces a drawing ready to send to the Bespoke CAD team to work out the angle and length of the rail.

Advantages of the Application

COST EFFECTIVEA lot cheaper than the conventional survey-kits which averages over £2000.

DISCOVER MORE ABOUT THE BESPOKE SURVEY APPLICATION

Enter your details below and we will send you more information

NO BULKTake photos using your Apple or Windows mobile or tablet. No need for a James Bond-like briefcase, expensive, weighty digital cameras or tripods.

HASSLE FREE SURVEYINGConvert the photos to a drawing on site with immediate feedback if the measurements are successful.

DRAWINGS FOR BESPOKE CAD TEAM

The application will produce a drawing of the staircase which will export into a DXF file.

With an internet connection, the drawings can be sent directly to the Bespoke Stairlifts CAD team.

10 MINUTE TURNAROUND
Once all the photos have been taken, the measurements are calculated and drawn up within 10 minutes.

CUTS DOWN ON SITE RE-VISITS

Makes drawing approval more efficient. No need to return to customers house to verify any measurement. No need to return another day.

NO MORE PAPERWORKEliminate any margin of error/hours of work if you're still using the old-school pen/paper method. The survey will be on file.

New Bespoke Surveying Mobile Application

3 November 2020

Name:

A Rail with a View - The 44.7 metre rail overlooks Lake Geneva, Switzerland

The rail includes 28 rail sections and 65 legs.

The total time to install the rail was approximately 3 days, fortunately in glorious sunshine.

 

The time it takes to ride the Infinity to the top?

We'll let you work that one out.

 

 

 

One of our latest installs in Switzerland maybe the longest outdoor stairlift rail in the world!

The installation of the Bespoke Infinity Outdoor Stairlifts was installed by one of our Swiss dealers, TMI, for their customer in a stunning location overlooking Lake Geneva.

The heavy duty, outdoor specified Infinity Stairlift runs on a complete 44.7 metre rail over 52 steps and 8 landings.

Guinness World Record Contender

21 October 2020

Bespoke have contacted Guinness World Records, and from the response so far, there is a good chance that the rail could be the longest outdoor rail in the world!

Curved Stairlift

The Infinity Stairlift

 

 

Designed to fit almost any curved staircase, the Infinity Stairlift from Bespoke Stairlifts offers supreme comfort and is the reliable inclusion to your staircase.

Are you a stairlift distributor?

Give your customers affordable and reliable options, in recordtime. Become a partner today.

Bespoke Partner Scheme

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Great Day Training Our Latest Dealers

We had the pleasure of visiting and training Bespoke's latest dealers, Love Stairlifts.

6 October 2020

Bespoke visited Love Stairlifts in Liverpool to train the staff on installing, the operation and functions and fault finding of the Synergy and Infinity stairlifts.

Training the Love Stairlifts team took approximately 4 hours.  Andy Rees, director of Love Stairlifts commented,

"Thank you for visiting our store today. All of us learnt a great deal from Ash and the displays look great. Thank you for your support."

 

We wish Andy and all the team at Love Stairlifts all the best and look forward to giving them continued support as a Bespoke Partner.

 

Bespoke thrive in giving all our dealers the best service and stairlift deals possible. If you want to find out more about the Bespoke Partner Scheme and training, please get in touch.

Bespoke Partner Scheme

Contact Bespoke

Love Stairlifts team, Mel Leather (stairlift engineer), Adam Robinson (head of operations), Andy Rees (Director) and Bespoke Stairlifts installer Ashley

With the continuing success of Bespoke's global distribution growth, become a Bespoke Dealer today and be part of the Bespoke success story.

We are so proud to celebrate the 1000th Bespoke Synergy Straight stairlift installation by one of our dealers!

24 September 2020

Our Bespoke dealer in Mexico received delivery of the 1000th Synergy direct from our headquarters in Huddersfield, UK.  The Synergy stairlift was installed for a 71 and 76 year old couple and purchased by their daughter.

The daughter was ecstatic with the quality and service by our dealer and commented saying she wished that she had got her parents a stairlift sooner.

Straight Stairlift

Bespoke Partner Scheme

We are also celebrating that it was installed in Mexico, showing our ongoing global sales success.

Demand in the UK and globally for the Bespoke Synergy Straight Stairlift has risen significantly nearly doubling production, hitting deadlines and deliveries over the last few months.

 

With the continuing success of Bespoke's global distribution growth, become a Bespoke Dealer today and be part of the Bespoke success story.

The Bespoke Stanchion Collar is a part used on the Infinity Curved Stairlift rail. Fabricated to the racking on the rail giving extra support to the main Stanchion.

 

The Bespoke Stanchion Collar is a part used on the Infinity Curved Stairlift rail. Fabricated to the racking on the rail giving extra support to the main Stanchion.

 

Bespoke News

MANUFACTURING PROCESS

The hollow tube will be cut to size along with the solid bar. The solid bar is then welded to the hollow bar, all fabrication will be undertaken to an engineering drawing and within the tolerances we require.

Powder coated on completion to maintain quality and finish once installed on the customers Infinity Stairlift rail.

 

Become a Bespoke Global Partner

Join our constantly growing Bespoke Global Partners todayand gain benefits for you and your customers.

Bespoke Partner Scheme

Giving you insight behind the scenes and whats involved in the manufacturing process of a Bespoke Stairlift.

FACTS & FIGURES

 

On average 10 are required on a standard installation of the Infinity Stairlift rail. For longer rails, more are required.

Approximately 16,000 collars are installed per annum.

 

MANUFACTURING PROCESS

The hollow tube will be cut to size along with the solid bar. The solid bar is then welded to the hollow bar, all fabrication will be undertaken to an engineering drawing and within the tolerances we require.

Powder coated on completion to maintain quality and finish once installed on the customers Infinity Stairlift rail.

 

Giving you insight behind the scenes and whats involved in the manufacturing process of a Bespoke Stairlift.

Stanchion Collar

FACTS & FIGURES

 

On average 10 are required on a standard installation of the Infinity Stairlift rail. For longer rails, more are required.

Approximately 16,000 collars are installed per annum.

 

Stanchion Collar

We are proud to show off this stylish installation by one of our Bespoke Global dealers, Garu Accesibilidad. They installed the Infinity Curved Stairlift for a very happy customer in Barcelona.

 

If you would like to benefit from becoming a Bespoke Global Partner, contact us to find out more.

Luis Medina

Business Developer ManagerSpain and Latin America

 

10 August 2020

Sleek Installation

in Barcelona, Spain

5 August 2020

Soaring Synergy Sales, Bonus for Suppliers

With production of the Bespoke Synergy Straight Stairlift nearly doubling, has ensured that our suppliers are getting additional work and economical gain during these difficult times.

As Synergy straight stairlift sales soar the Synergy production line has increased considerably, not far off doubling from 70-80 units per month up to 120-130 per month. With that and the forecast in mind, all our furloughed staff are due back on the line this month with scope to recruit a further member to the Synergy team.

Before putting this in place a lot of work has happened behind the scenes at Bespoke to ensure our suppliers can cope with the increased demand in these difficult times, to which our suppliers have catered for. This may require some of our suppliers to un-furlough some of their staff which is fantastic for their company, their employee and slowly but surely our economy.

 

If you are interested in joining the Bespoke Team, contact us to find out more.

Dave Johnstone

Production

 

Straight Stairlift

The Synergy Stairlift

 

 

The Synergy straight stairlift, simple in it’s operation yet detailed in design. This compact design has a host of hidden features allowing you to reclaim your independence at home.

Are you a stairlift distributor?

Give your customers affordable and reliable options, in recordtime. Become a partner today.

Bespoke Partner Scheme

Thanks for showing interest in Bespoke Stairlifts.

Subscribe to get regular news updates, special offers and incentives.

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One of our French dealers, UP-LIFE, have recently installed one of our Infinity Curved stairlifts for a resident of Bièvres, south of Paris, proving that no staircase is too awkward to fit to.

With its dedicated coloured rail to fit with the decor, Franck Keryse, from UP-LIFE, said that the customer was very satisfied with their choice and installation of the stairlift.

 

Curved Stairlift

The Infinity Stairlift

 

 

Designed to fit almost any curved staircase, the Infinity Stairlift from Bespoke Stairlifts offers supreme comfort and is the reliable inclusion to your staircase.

Are you a stairlift distributor?

Give your customers affordable and reliable options, in recordtime. Become a partner today.

Bespoke Partner Scheme

29 July 2020

Another Happy

Customer

The rails will return to our dispatch department. A final check will take place before palletising, wrapping ready for delivery or for one of our stairlift engineers to collect for an installation.

 

If you want to find out more about Bespoke Stairlifts and the manufacturing process, contact us and we will be happy to help.

 

Dave Johnstone

Production

 

Manufacturing the Rail 02 WEB

The Manufacturing Process of the Bespoke Infinity Curved Rail

21 July 2020

After a customers home has been surveyed, the CAD department works on the drawings to give the best solution to the staircases. The technical drawings are then passed to the production team to work their magic ensuring the smoothest ride possible.

After obtaining the installation drawing, cut list, and the positions for the legs and carriage charge pointsThe Bespoke CAD team also provides the production team with all the information from the sales team. This is provided through the ‘Air Table’.  

The installation drawing is passed to our dispatch department along with a kitting list. Once the dispatch department knows the rail has gone to be painted they will then make up the kit box. from the information provided in the Air Table ‘kit list’ option and the installation drawing.

 

The Bespoke Air Table

The Air Table is an in house system which information is collected to assist the CAD and sales team to ensure the production team has all the correct information to fulfil our dealer's order/s.

 

The manufacture cut list is used by our CNC bending operator. The information CAD provides on this sheet will ensure the CNC operator will be able to bend the rail from start to finish correctly using the finest bending machinery in the world by the Italian manufacturer BLM.

Once the rail is bent off, Ellee or myself will hand the jobs out to our fabricators in the order we have received the drawings from CAD/when the order has been approved.

Manufacturing the Rail 01 WEB

The CNC Operator

The CNC Operator produces machined parts by programming, setting up and operating a computer numerical control (CNC) machine. Maintaining equipment, adhering to quality and safety standards and keeping detailed part records are some of the core responsibilities of a CNC operator.

 

Ellee will then update the Air Table to keep the Bespoke sales team up to date with where the order is in production through to dispatch, assisting in keeping the dealer or customer updated.The fabricators will use the cut list and leg positions drawings to build the rail to suit the drawings, the drawings will show the angles, leg measurements, bends, the radius of the bends, charge point positions and whether extra braces are required to name a few.

Once the fabricators have finished and “fettled” their job, the rail will be then passed to our testing department.


“Fettled”
A Yorkshire term meaning to make tidy or mend.

 

The rail tester will check for the following:

  • Minimum/maximum widths within tolerance
  • Spatter (The small particles that tend to fly out during welding)
  • Carriage ride quality
  • Leg positions
  • Charge point holes

Once all complete, and all check sheets are filled in from the bender, fabricator and tester, the rail will then be sent for powder coating.

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Bespoke Dispatch 02 cropped web

Over the years our dispatch team have built close relationships with our freight providers making sure all orders move smoothly through the system.

Monitoring and tracking orders has become second nature to Bespoke

15 July 2020

We use one of the largest privately-owned logistic companies in the UK for our Road and Air Freight. Having both freights with the same company ensures that we can stay on track with our orders a lot easier and more efficiently keeping our global dealers constantly updated.

Knowing the portals like the back of their hands, monitoring and tracking orders have become second nature, even in the challenging times. We have sufficiently met our delivery dates by liaising with the freight companies both in the UK and overseas.

All shipped orders are sent on a very Low Stack basis and not crammed onto the trucks. With all carriages and rails safely and securely placed on the transport, ensures that they get to their final destination in the same condition they leave Bespoke.

Continued Global Support During Unprecedented Times

8 July 2020

During the recent months, disruption within businesses has had a domino effect globally on sales, manufacturing and production. At Bespoke, we’ve continued on the best we can.

Bespoke has been classed as key workers during the lock-down, providing our ongoing support to our dealers and customers. Support for our customers has been ticking over and we’ve made sure that their stairlifts are working correctly and are able to move around their home safely.

All breakdowns, services and installations have been carried out with the utmost respect to them and following the government’s guidelines and social distancing rules.

Install 03
Install 05
Install 04
Install 02
Install 01b

Just a few of the 42 installations completed in the past few months

We have been able to give continued support to the majority of our global dealers who have managed to remain operational, offering advice and training when required.

During these unprecedented times, Bespoke have achieved: We have completed 42 new installations nationwide since lock-down began with more still scheduled, keeping users safe inside their homes.  

We have attended over 100 call outs for service and maintenance, for both current customers, and non-customers, where their supplier was unable to attend due to the lock-down.

At the time of writing, we have started to see a gradual increase in our dealers starting to operate which is great news. We wish all our current and future dealers all the best in the next coming months.

 

Joshua Auty

Technical Manager

 

Near or Far

No place is too far for Bespoke to ship to. We find the best delivery options available via sea or air and try to keep costs down. Our overseas services are unbeatable, for all distribution needs for Europe and the rest of the world.  

Our Stairlifts are now installed worldwide thanks to our dispatching options, opening doors for Bespoke to install stairlifts in Singapore, Uruguay, Mexico, Columbia, Chile and Australia. Since January 2019 we have exported 1113 orders around Europa.

We have become experts in logistics. Rest assured that when working with Bespoke, getting your order to you safely is our priority.

 

Ellee Fortune

Production

 

A Message from the Director

25 June 2020

As a company that exports 80% of its products, our dealer network gave us great feedback early on keeping us updated on the effects Coronavirus was having in their Countries. This enabled us to react early and plan for the coming problems.

We decided we didn’t want to let our dealers' orders sit in our factory for an unknown amount of time and let them and their customers down.

We planned a production schedule based on the orders we already had, not knowing if these could be shipped and installed.

Staff were informed of our plans and kept up to date at all times. Orders carried on being delivered to some of the worst hit countries and we didn’t stop production for a single day enabling our dealers to generate cash flow at this critical time. We are now back to 75% capacity and plan to be at 100% next month.

Bespoke were considered as key workers and ongoing support to all our customers continued. All breakdowns, services and installations being carried out follow the government’s guidelines and social distancing rules.

Important lessons have been learned as we move into a very different world, but we will be here to support our customers and staff as we build for the future.

 

We wish all our dealers and customers all the best for a healthy and productive next few months and we hope we can assist you going forwards.

 

David Burns

Director

 

The impact of the Coronavirus pandemic on global manufacturing and supply chains has seen many businesses come to an abrupt halt.

Fortunately Bespoke Stairlifts were in a position to see the Covid crisis early and prepare accordingly.

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Bespoke Stairlifts Limited

Unit 9 Fieldhouse Industrial Estate,

Old Fieldhouse Lane,

Huddersfield, England HD2 1FA

Tel - +44 (0)1484 516 777

Fax - +44 (0)1484 539 689

sales@bespokestairlifts.co.uk

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