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We had the pleasure of visiting and training Bespoke's latest dealers, Love Stairlifts.

We are so proud to celebrate the 1000th Bespoke Synergy Straight stairlift installation by one of our dealers!

The Bespoke Stanchion Collar is a part used on the Infinity Curved Stairlift rail. Fabricated to the racking on the rail giving extra support to the main Stanchion.

MANUFACTURING PROCESS

The hollow tube will be cut to size along with the solid bar. The solid bar is then welded to the hollow bar, all fabrication will be undertaken to an engineering drawing and within the tolerances we require.

Powder coated on completion to maintain quality and finish once installed on the customers Infinity Stairlift rail.

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FACTS & FIGURES

On average 10 are required on a standard installation of the Infinity Stairlift rail. For longer rails, more are required.

Approximately 16,000 collars are installed per annum.

We are proud to show off this stylish installation by one of our Bespoke Global dealers, Garu Accesibilidad. They installed the Infinity Curved Stairlift for a very happy customer in Barcelona.

If you would like to benefit from becoming a Bespoke Global Partner, contact us to find out more.

Luis Medina

Business Developer ManagerSpain and Latin America

With production of the Bespoke Synergy Straight Stairlift nearly doubling, has ensured that our suppliers are getting additional work and economical gain during these difficult times.

As Synergy straight stairlift sales soar the Synergy production line has increased considerably, not far off doubling from 70-80 units per month up to 120-130 per month. With that and the forecast in mind, all our furloughed staff are due back on the line this month with scope to recruit a further member to the Synergy team.

Before putting this in place a lot of work has happened behind the scenes at Bespoke to ensure our suppliers can cope with the increased demand in these difficult times, to which our suppliers have catered for. This may require some of our suppliers to un-furlough some of their staff which is fantastic for their company, their employee and slowly but surely our economy.

If you are interested in joining the Bespoke Team, contact us to find out more.

Dave Johnstone

Production

The Synergy Stairlift

The Synergy straight stairlift, simple in it’s operation yet detailed in design. This compact design has a host of hidden features allowing you to reclaim your independence at home.

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One of our French dealers, UP-LIFE, have recently installed one of our Infinity Curved stairlifts for a resident of Bièvres, south of Paris, proving that no staircase is too awkward to fit to.

With its dedicated coloured rail to fit with the decor, Franck Keryse, from UP-LIFE, said that the customer was very satisfied with their choice and installation of the stairlift.

The Infinity Stairlift

Designed to fit almost any curved staircase, the Infinity Stairlift from Bespoke Stairlifts offers supreme comfort and is the reliable inclusion to your staircase.

Are you a stairlift distributor?

Give your customers affordable and reliable options, in recordtime. Become a partner today.

The rails will return to our dispatch department. A final check will take place before palletising, wrapping ready for delivery or for one of our stairlift engineers to collect for an installation.

If you want to find out more about Bespoke Stairlifts and the manufacturing process, contact us and we will be happy to help.

Dave Johnstone

Production

After a customers home has been surveyed, the CAD department works on the drawings to give the best solution to the staircases. The technical drawings are then passed to the production team to work their magic ensuring the smoothest ride possible.

After obtaining the installation drawing, cut list, and the positions for the legs and carriage charge pointsThe Bespoke CAD team also provides the production team with all the information from the sales team. This is provided through the ‘Air Table’.  

The installation drawing is passed to our dispatch department along with a kitting list. Once the dispatch department knows the rail has gone to be painted they will then make up the kit box. from the information provided in the Air Table ‘kit list’ option and the installation drawing.

The Bespoke Air Table

The Air Table is an in house system which information is collected to assist the CAD and sales team to ensure the production team has all the correct information to fulfil our dealer's order/s.

The manufacture cut list is used by our CNC bending operator. The information CAD provides on this sheet will ensure the CNC operator will be able to bend the rail from start to finish correctly using the finest bending machinery in the world by the Italian manufacturer BLM.

Once the rail is bent off, Ellee or myself will hand the jobs out to our fabricators in the order we have received the drawings from CAD/when the order has been approved.

The CNC Operator

The CNC Operator produces machined parts by programming, setting up and operating a computer numerical control (CNC) machine. Maintaining equipment, adhering to quality and safety standards and keeping detailed part records are some of the core responsibilities of a CNC operator.

Ellee will then update the Air Table to keep the Bespoke sales team up to date with where the order is in production through to dispatch, assisting in keeping the dealer or customer updated.The fabricators will use the cut list and leg positions drawings to build the rail to suit the drawings, the drawings will show the angles, leg measurements, bends, the radius of the bends, charge point positions and whether extra braces are required to name a few.

Once the fabricators have finished and “fettled” their job, the rail will be then passed to our testing department.

“Fettled”A Yorkshire term meaning to make, tidy or mend.

The rail tester will check for the following:

• Minimum/maximum widths within tolerance
• Spatter (The small particles that tend to fly out during welding)
• Carriage ride quality
• Leg positions
• Charge point holes

Once all complete, and all check sheets are filled in from the bender, fabricator and tester, the rail will then be sent for powder coating.

Over the years our dispatch team have built close relationships with our freight providers making sure all orders move smoothly through the system.

We use one of the largest privately-owned logistic companies in the UK for our Road and Air Freight. Having both freights with the same company ensures that we can stay on track with our orders a lot easier and more efficiently keeping our global dealers constantly updated.

Knowing the portals like the back of their hands, monitoring and tracking orders have become second nature, even in the challenging times. We have sufficiently met our delivery dates by liaising with the freight companies both in the UK and overseas.

All shipped orders are sent on a very Low Stack basis and not crammed onto the trucks. With all carriages and rails safely and securely placed on the transport, ensures that they get to their final destination in the same condition they leave Bespoke.

During the recent months, disruption within businesses has had a domino effect globally on sales, manufacturing and production. At Bespoke, we’ve continued on the best we can.

Bespoke has been classed as key workers during the lock-down, providing our ongoing support to our dealers and customers. Support for our customers has been ticking over and we’ve made sure that their stairlifts are working correctly and are able to move around their home safely.

All breakdowns, services and installations have been carried out with the utmost respect to them and following the government’s guidelines and social distancing rules.

Just a few of the 42 installations completed in the past few months

We have been able to give continued support to the majority of our global dealers who have managed to remain operational, offering advice and training when required.

During these unprecedented times, Bespoke have achieved: We have completed 42 new installations nationwide since lock-down began with more still scheduled, keeping users safe inside their homes.  

We have attended over 100 call outs for service and maintenance, for both current customers, and non-customers, where their supplier was unable to attend due to the lock-down.

At the time of writing, we have started to see a gradual increase in our dealers starting to operate which is great news. We wish all our current and future dealers all the best in the next coming months.

Joshua Auty

Technical Manager

Bespoke Stairlifts Limited

Unit 9 Fieldhouse Industrial Estate,

Old Fieldhouse Lane,

Huddersfield, England HD2 1FA

Tel - +44 (0)1484 516 777

Fax - +44 (0)1484 539 689

sales@bespokestairlifts.co.uk

© BESPOKE STAIRLIFTS LIMITED 2020