Updated 26 February 2021

We are committed to ensuring that your personal data is protected; we will only use the information that we collect about you lawfully and as laid out by the Data Protection Act 1998.
This Privacy Notice advises how Bespoke Stairlifts Ltd whose registered office is at Unit 9, Fieldhouse Industrial Estate, Old Fieldhouse Lane, Huddersfield, West Yorkshire HD2 1FA collects, uses and shares personal information in the provision of its products and services.


What Personal Data do we Collect

We may collect the following personal information when you purchase Bespoke Stairlifts Ltd products and/or services:-


Contact Details

Information that enables us to contact you directly ie. your name, address, telephone number and/or email address.


Transaction Information

We store information relevant to the products and services purchased from us.


Payment Information

Card and/or bank account details that you provide as payment for products and/or services that you purchase from us.


Installation & Service History

Data relating to the installation of a Bespoke Stairlifts Ltd product into a customers’ property or social care environment and in relation to the servicing of that product


Customer Service Information

A record of queries or complaints that you may send to us by email, phone or any app-messaging feature.


Sources of Personal data

  • From you
  • From our website
  • From other companies that we use to provide products and services to you


How we use Personal Information

We will use your personal information for general purposes :-
For the supply and delivery of products and services, including installation and servicing;
  • For Accounts administration
  • To resolve queries/complaints
  • For Service & Maintenance administration
  • To provide Bespoke news updates
  • To improve our products and services
  • To better understand your needs


Legal Basis for the Processing of Personal Data

We collect and use customers personal data when necessary during:-
  • The operation of Bespoke Stairlifts business of selling and supplying products and services to our customers
  • Engineer access for installation, servicing or maintenance purposes
  • Internal record keeping – where we will need to store your information for legal reasons and customer service



Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website.
When you permit the use of cookies on our website it allows us to collect basic information about the way you use the site during your visit. This information is used only for site navigation, systems administration and analytical purposes; cookies help us to provide you with a better website experience.
Note: You are given the option in your browser’s internet options to reject cookies but in doing so you will be unable to take advantage of the full functionality of the site.


Privacy Rights

By using this website, you are agreeing to the collection and use of any personal information sent to us, provided it is used as set out in this Policy.

When you visit our website we will collect basic information about the way you use the site during your visit. This information is used only for site navigation, systems administration and analytical purposes.

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee), to correct any inaccuracies or to request deletion of your information.
Communications will be monitored regularly to improve our service and for security and regulatory purposes.
Any changes to the Privacy Policy will be updated and posted on this page so that you are always aware of any change to the information we collect, how we use it and under what circumstances it is disclosed. We encourage you to check for changes whenever you visit our website.

Bespoke Stairlifts Ltd are committed to ensuring that your personal data is protected, however, the Internet is not a 100% secure medium of communication and, accordingly, we cannot guarantee the security of any information transmitted via the Internet. We are not responsible for any damages you, or others, may suffer as a result of the loss of confidentiality of such information.

Please feel free to email us if have a query about privacy on this website